Implementation Specialist – SaaS, PropTech

Role Overview

• Drive successful onboarding and implementation outcomes for 8–12 active client projects simultaneously
• Ensure clients remain aligned to timelines, milestones, and implementation deliverables
• Improve operational efficiency by maintaining organized documentation and implementation workflows
• Support high customer satisfaction through proactive communication and structured project management
• Contribute to continuous improvement of onboarding and implementation methodologies
• Strengthen collaboration between implementation, product, solutions, and client success teams
• Client Implementation Management – 50%: Serve as the primary point of contact for clients from kickoff through go-live
• Lead kickoff calls, milestone reviews, and recurring implementation status meetings
• Manage 8–12 concurrent implementation projects across varying client sizes and complexity levels
• Hold clients accountable to implementation timelines and proactively escalate blockers when necessary
• Maintain momentum across all active projects to ensure timely completion
• Project Administration & Documentation – 20%: Maintain accurate project documentation, implementation milestones, and status updates within project management systems
• Configure platform-related documentation and templates using Microsoft Excel and Word
• Replicate client-specific report formats with strong attention to detail and accuracy
• Track deliverables, dependencies, and project progress across multiple implementations
• Ensure internal visibility into project health and customer status updates
• Internal Collaboration & Cross-Functional Coordination – 20%: Partner with Solutions teams on data migration and platform configuration requests
• Coordinate with Product teams to relay customer feedback and feature requests
• Work closely with training and go-to-market teams to support onboarding and enablement sessions
• Transition completed implementations smoothly to the Client Success team upon go-live
• Collaborate cross-functionally to improve implementation quality and operational efficiency
• Process Improvement & Self-Development – 10%: Complete a structured onboarding program and actively engage in internal training initiatives
• Participate in company-wide meetings and educational sessions
• Contribute ideas and feedback to improve implementation processes and documentation
• Continuously develop product knowledge and implementation best practices

Requirements

• 2+ years of SaaS implementation, onboarding, or customer onboarding experience
• Proven experience managing customer-facing implementation projects end-to-end
• Strong project management and organizational skills with ability to manage multiple concurrent projects
• Excellent written and verbal English communication skills
• Ability to communicate directly and professionally with clients while maintaining positive relationships
• Intermediate proficiency in Microsoft Excel and Microsoft Word
• Strong attention to detail with ability to accurately replicate client requirements and documentation
• Self-starter mindset with ability to learn complex systems independently
• Experience working in fast-paced, high-growth, or client-facing environments
• Nice-to-Haves (Preferred): Experience working within SaaS, PropTech, real estate, or professional services industries
• Familiarity with CRM or project management tools such as HubSpot, Notion, Asana, Monday.com, or Baton
• Exposure to data migration, implementation configuration, or solution delivery workflows
• Experience supporting mid-market or enterprise client implementations
• Bachelor’s degree or equivalent professional experience

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide