Provide online application, product configuration
Publish daily readiness report to stakeholders
Analyze issues received by incident management portal and provide clarification, solution and workarounds for them
Provide support to business queries including incident tracking and triaging
Communicating SEV1 issues and upcoming production outage notifications to operations management leadership and respective groups
Coordinating with third party vendors and other application owners as and when needed
Operational checks (Daily/Weekly/Monthly) as per the IT process guidelines
Publish weekly/Monthly/Ad-hoc reports as per business need
Provide environment support including environment monitoring, deploying fixes, enhancements, sanity test and batch support
Perform release and change management services to cover defect management, prepare release deliverables related documentation, data fixes for workarounds
Provide QA support as part of unit, system and user acceptance testing
Support admin activities like status reporting and metrics generation for stakeholders
Support application audit, disaster recovery testing and Pen testing activities
RCA on production issues and plan for permanent fixes
Adhere to SLA’s and deliver projects on agreed timeline
Experience in handling onshore stakeholders
Identifying vulnerability and involve in patching activities
Involve in documentation and compliance activities

3-5 years of IT support and development experience
BE/ BTECH/ MCA/ M TECH
Good knowledge of JAVA, SQL & Spring Framework
ITIL foundation
Must have Level 2 and Level 3 App Support experience on Java technology
Knowledge of bug tracking and source code management tools like Jira and bit bucket
Ability to multi task and liaise with multiple stakeholders
Excellent analytical, decision making and communication skills
Ability to identify process improvement opportunities
Adaptability to change
Knowledge of processes & best practices within the team & industry

Principal Engineer – IT Product Support

Key skills