Supervise and support systems administrators across enterprise applications and cloud environments
Drive Customer Experience (CX) and operational improvement initiatives
Administer and support platforms such as Salesforce, Tableau, and AWS
Develop automation and scripts to improve performance and efficiency
Troubleshoot system, integration, and infrastructure issues
Configure workflows, dashboards, and operational reporting
Support APIs, cloud integrations, and enterprise tools
Work directly with government stakeholders and program teams
Monitor system health, upgrades, and operational performance
Support incident response, escalation management, and after-hours operational coverage

Bachelor’s degree and 8+ years of systems administration experience, including supervisory or team lead experience
Experience with one or more of the following: Salesforce, AWS, Tableau, Scripting (Python, PowerShell, Bash)
Experience supporting enterprise applications and integrated systems
Strong communication and stakeholder engagement skills
Experience supporting Customer Experience (CX) or service improvement initiatives
Ability to manage multiple priorities in a fast-paced environment
Ability to support after-hours operational needs in a 24/7 environment
U.S. Citizenship and ability to obtain/maintain required clearance

Lead Systems Administrator

Key skills