VP of Operations

Role Overview

• Develop and lead the operational strategy for Ideal Siding’s franchise network.
• Partner with the leadership team to align operations with company growth goals.
• Identify the systems, team structure, processes, and performance standards needed to scale the business.
• Translate business priorities into clear operational plans with measurable outcomes.
• Lead initiatives that improve franchisee performance, profitability, compliance, and customer experience.
• Ensure franchisees have the systems, training, tools, and support needed to execute consistently.
• Identify performance gaps across the network and implement strategies to close them.
• Build a stronger operating model that supports both new franchisee onboarding and existing location growth.
• Assess current operational workflows and implement scalable improvements.
• Create and refine SOPs, reporting structures, accountability rhythms, and performance dashboards.
• Ensure operational systems are practical, measurable, and adopted consistently across the organization.
• Work cross-functionally with Sales, Marketing, Finance, Training, and Technology to improve execution across the full business.
• Lead and develop the Operations team, including field operations, franchise support, and related functions.
• Set clear goals, expectations, and performance standards for the team.
• Build a culture of accountability, ownership, urgency, and continuous improvement.
• Mentor leaders and team members so the department can scale with the company.
• Support operational budgeting, resource planning, and cost-effective decision-making.
• Monitor operational KPIs and use data to make informed recommendations.
• Identify risks, bottlenecks, and inefficiencies that could impact growth, profitability, or franchisee success.
• Ensure leadership has clear visibility into operational performance and key priorities.
• Serve as a senior leader within the business and contribute to company-wide planning.
• Bring a strong point of view on how to improve execution, structure, and scalability.
• Lead change management efforts when new processes, systems, or standards are introduced.
• Represent the Operations function with professionalism, clarity, and confidence.

Requirements

• 10+ years of progressive operations leadership experience.
• 5+ years in a senior leadership role overseeing teams, systems, performance, and cross-functional execution.
• Experience in franchising, multi-unit operations, construction, home services, trades, or field-based businesses is strongly preferred.
• Proven ability to build scalable operating systems and improve business performance.
• Strong leadership, strategic planning, communication, and change management skills.
• Experience managing operational budgets, KPIs, dashboards, team structures, and process improvement initiatives.
• Comfortable working directly with CEOs, owners, franchisees, and leadership teams.
• Bachelor’s degree in Business, Operations, Management, or a related field preferred.
• MBA or advanced business training is an asset, but not required.

Benefits

• 36-hr work week for a healthier work/life balance
• Bonus based on performance
• Company parties
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Competitive salary