About this role

Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned accounts.
Answers incoming calls from assigned accounts to take sales orders and/or handle customer service issues.
Initiates proactive calls to established accounts in order to grow sales revenue and develop customer loyalty.
Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners.
Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts.
Process orders for assigned territory.
Monitor backorder status for accounts.

Associate’s degree in Veterinary Technology or bachelor’s degree in an animal health field or equivalent agricultural degree preferred.
3 years’ experience working in a veterinary clinic or 2 or more years of progressively responsible experience in an animal health call center environment preferred.
Displays knowledge and proficiency in explaining, selling, and administering products.

Customer Engagement Representative

Key skills