Application Engineering Manager

Role Overview

• To lead the application engineering team, responsible for technical assistance in the design and integration of customer applications throughout Europe and regions outside of America.
• Provides technical support to sales staff in determining possible applications of company product to customer requirements.
• May prepare and present demonstrations and applications of company product.
• May provide training and follow-up technical support for customers and distributors.
• Adheres to all divisional health and safety regulations.
• Responsible for associate development and daily coaching of direct reports.
• Managing process of product selection assistance, technical support, and custom or modified product requests based on customer specified requirements.
• Daily mentoring of direct and matrix reports, including conducting quarterly reviews and associate development processes.
• Lead continuous improvement projects within Application Engineering department as well as customer-facing initiatives.
• Customer liaison between Product design, Production and other internal departments.
• Communicate professionally via telephone, e-mail and occasionally in person.
• Interprets customer needs and aids the customer in defining technical and commercial requirements.
• Works with sales team (internal and external) to manage assigned accounts for product direction, profitability, growth, and attaining sales objectives.
• Assists in developing standard procedures and policies to support lean methods in the office environment and performance measurement metrics.
• Assists in defining and implementing marketing plans to gain new customers and achieve sales growth objectives.

Requirements

• Previous technical support, application engineering or customer interfacing experience.
• Experience in leading or supervising associates in a dynamic team environment preferred.
• Demonstrated ability to lead process improvement initiatives.
• Ability to apply effective mentoring methods with focus on associate development.
• Ability to lead by example, sets high standards for effective communications.
• Basic computer skills including Microsoft Office Products (Excel, Word, Power Point & Outlook).
• Previous experience with an ERP/CRM system preferred.
• German language desirable (but not essential).
• Demonstrated ability to learn quickly.
• Excellent oral & written communication skills.
• Superior telephone etiquette.
• Ability to understand and respond to customers in a dynamic, fast-paced environment.
• Demonstrated ability to work independently and in a team environment.
• Ability to work well in stressful situations and to remain calm and positive.
• Ability to manage multiple tasks with frequent interruptions.
• Ability to work with different cultures.

Tech Stack

• ERP

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development