Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level.
Development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market.
Achieving revenue, profit and/or TCE goals for that segment/entity.
Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
Represents services on product or solution core teams and provides service requirements into product development stages/phases.
Performs business analysis, identifies root cause, and develops recommendations/solutions to drive business improvements.
Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth.
Responsible for revenue and margin contribution for a set of (more than one) solutions or services.
Provides mentoring and guidance to peers and lower level employees.

Typically 8+ years to establish proven track record in Service Business Management.
Basic experience in one of the related disciplines of delivery, solution architecting or business planning prior to taking business management role.
Medium to high knowledge of IT and services industry.
In-depth knowledge of the company's organization and policies, services offerings, end to end processes, tools, and routes to market.
Problem detection and analysis of root cause.
Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames.
Demonstrated skills in planning and financial analysis.
Medium level of planning, project management and change management skills.
Project and change management training and certification as appropriate.
Good presentation skills.
Ability to influence different functions, geographies, and the ability to build strong consensus.

Service Level Manager

Key skills