Key skills
SaaSWorkdayStakeholder Management
About this role
Role Overview
- Identify any impediments affecting the delivery of applications and services.
- Resolve issues in a timely manner to minimise downtime.
- Troubleshoot areas of poor performance and identify an effective resolution.
- Contribute to the planning and testing of the IT service plans.
- Support the activities of problem, change and release management.
- Assist with the transition of applications.
- Support stakeholders and share best practice methods
Requirements
- Experience supporting one or more business critical SAAS applications (Software as a service).
- Understanding of incident, problem, change and release management processes.
- Knowledge of the ITIL Service Management framework.
- Stakeholder management skills.
- Knowledge of key applications, including Workday is desirable
Benefits
- Access to our company pension scheme
- Discounts on everything from groceries to well-known retailers
- Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to
- 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential