Coach franchisees using scorecards, structured check-ins, and documented follow-through
not vague guidance.
Build and track action plans tied to measurable outcomes and clear deadlines
who owns what by when.
Drive KPI improvement across revenue, membership, conversion, average ticket, and patient experience.
Reinforce operating standards and required training protocols; improve system adoption across your portfolio.
Travel for in-person center reviews, franchisee meetings, performance interventions, and new center openings and onsite training as needed.
Partner with internal teams across Operations, Marketing, Training, and Development to remove blockers and align execution.
Track and document progress in Zenoti, CRM, and Microsoft 365 (or comparable platforms).

U.S.-based and within practical distance of a major airport.
Able and willing to travel up to 70% on an ongoing basis.
2-3+ years in franchise field support and/or multi-unit service operations in a role such as Franchise Business Coach, Franchise Consultant, Franchise Operations Manager, Field Operations Manager, or Multi-Unit / Area / District / Regional Manager.
Service-provider business experience required: med spa, wellness, aesthetics/beauty, healthcare services, or a membership-based service model.
Proven KPI ownership: you can walk through baseline, action plan, execution, and results with specific numbers and timeframes.
Comfortable influencing franchise owners without direct authority and holding partners accountable to commitments.

$85,000-$95,000 base salary plus approximately 5% performance bonus.
Competitive benefits package including medical, dental, vision, 401(k), paid time off, and paid holidays (per company policy).
Travel expenses reimbursed per company policy; company card option may be available.
Remote role with significant field exposure and a clear growth path within Corporate Operations.
High-visibility position with direct exposure to corporate leadership and franchise performance outcomes.

Business Coach / Franchise Business Consultant

Key skills