Manage a national portfolio of ANL & CMA CGM customers, providing sales support and assisting interstate teams when needed.
Ensure KPIs are met, proactively addressing concerns with the Sales Support Manager (SSM).
Support sales executives with administrative tasks, rate negotiations, quoting, CDVA, and snapshot reports.
Promote CMA CGM digital tools and non-maritime services while compiling ad hoc statistics and performance reports.
Provide timely sales support to assigned customers across various states within set KPIs.
Monitor quotes, update opportunities in NOVA Business, and track mailbox activity for assigned customers.
Ensure accurate rate filing in relevant systems to minimize errors and maintain compliance with KPIs.

Minimum 3 years of experience in shipping, freight forwarding, logistics, or a related industry, preferably in sales or customer service.
Proficiency in Microsoft Office suite.
Strong customer interaction, public relations, and interpersonal skills.
Flexible and adaptable, willing to take on various tasks.
Highly organized with the ability to meet deadlines.
Strong analytical and logical thinking skills.
Excellent written and verbal communication skills.
Eligibility Requirements: To be eligible to apply, you must have been in your current role for at least 12 months and please discuss your application with your manager before applying. Applicants must have full working rights in Australia for the entire duration of the contract. New Zealand citizens planning to relocate permanently to NSW, Australia, are more than welcome to apply.

Flexible Working Options
Additional Leave Days
Paid Parental Leave
Annual Health Checks
Complimentary gym access
Discounted DFO Parking Tickets
Novated car leasing
Social Club events held all year round
Employee Wellbeing Support – Mental, cultural, financial, and health resources, including Telus Health
Study leave and study reimbursement
Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella
Access to 3000+ learning resources and courses
Career development opportunities across Asia Pacific, Europe and other office locations globally

Sales Support Representative

Key skills