About this role

Ensure daily operations of the global AV Multimedia service
Provide remote or hands-on dedicated AV support for high profile business meetings and large scale local or global live events
Operate integrated AV systems in accordance with specifications
Develop, test and implement new meeting room technologies
Manage incidents and escalations for AV services
Ensure high quality of operational service and high levels of performance for Multimedia services
Support education and training for customers
Manage life-cycle activities for AV Multimedia Hardware assets
Improve standard operating procedures & documentation

Degree or qualification in IT/AV Media Production related discipline or equivalent technical and business experience
Sound know-how and technical knowledge of physical Video Conferencing and Audio-Visual systems
Wide knowledge of major web conferencing platforms
Hands-on experience of supporting Microsoft Teams and MS Teams Townhall
Preferred knowledge of IT Service Management and reporting tools such as Service Now (SNOW), Jira, MySpend, Power BI etc.

AV Multimedia Engineer

Key skills