Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
Working closely with our network of in-country payroll partners to ensure customer payrolls are delivered on time and accurately
Hosting and chairing regular governance calls with customers to track progress, review performance and identify opportunities for improvement
Preparing monthly governance reports by country
Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
Answering queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels

Experience in a customer service / administration environment
Payroll experience would be advantageous, but training will be provided
Self-motivated with a passion for great service delivery
A genuine commitment to delivering the highest standards of customer service
An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right”
and motivated to follow these through to resolution
Really good skills with databases, systems and software packages, especially Microsoft Excel
An honest and authentic communication style, able to face into both positive and difficult conversations
A drive to be a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind

EMEA Payroll Coordinator

Key skills