Responsible for leadership, management, and execution of a wide scope of operational processes and workflows
Direction and development of the Implementation Managers
Manage the cross-functional activities involved with the implementation phase for new clients, new products, or other regulatory or vendor changes impacting clients
Active participation in developing project plans, outlining tasks to be completed, including timeframes
Expert operational knowledge and strong operational leadership ability
Highly interactive position working with peers in many functional areas
Help mitigate client risks and internal risks through comprehensive understanding of all downstream impacts
Client facing and may require occasional travel

Bachelor’s degree and 7 years of relevant experience OR 11 years of relevant experience
3 years of experience in healthcare benefits and/or administration
Excellent verbal and written communication skills
Strong leadership competence, with proven skills in managing change
Takes initiative, plans and executes plans well
Strategic thinker with ability to multi-task, prioritize, handle pressure and make informed decisions
Project experience with proven ability to lead multiple, highly visible projects simultaneously and meet deadlines
Experience facilitating internal and/or client meetings and presentations
Strong interpersonal and collaboration skills with ability to build consensus and develop solid relationships
Ability to work effectively with clients, brokers, vendors and differing levels of co-workers including Client Managers and all levels of staff
Ability to adapt in a dynamic work environment, learn quickly, solve problems, delegate assignments and make decisions with minimal supervision
Demonstrated ability to coordinate people and teams cross functionally to resolve complex issues within designated time frames.
Flexible; open to continued process improvement
Advanced experience with Microsoft Office suite including Excel and PowerPoint
Willingness to work a flexible schedule to accommodate business and occasional travel requirements.

Senior Manager, Implementation

Key skills