Hires, trains, coaches, counsels, and evaluates performance of direct reports
Adheres to the best practice model for all facets of program operations
Collaborates with management team to support alignment across coordination teams
Mentor direct reports to apply Independence First principles through appropriate service allocation determinations
Ensures adequate coverage for all tasks and job responsibilities
Coordinates service delivery of assigned team to include member assessments, care planning, and ongoing contacts
Participates in cross-functional workgroups to maintain and enhance the program
Evaluates current processes of Special Program's support functions; recommends changes for increased efficiencies and improved outcomes
Identifies training needs for coordination teams
Effectively communicates risks, status of team performance, and support needs to leadership
Utilizes performance data to support team with consistent compliance with key program metrics

Requires a BA/BS
minimum of 5 years experience in a related field
minimum of 1 year leadership/management experience
Service delivery coordination, discharge planning or behavioral health experience in a managed care setting preferred
Knowledge of Medicare benefits preferred
RN, LISW, LMHC license in the State of Ohio is strongly preferred
Service Coordination or Care Management experience is strongly preferred
Experience with OH Waiver programs preferred
Experience supporting field based associates preferred

Manager I – GBD Special Programs

Key skills