Perform diagnostics, testing, and troubleshooting of network and system issues, providing advanced escalation support to Helpdesk staff.
Provide on-site and field support for network connectivity, infrastructure maintenance, and organizational technology projects as assigned.
Configure, deploy, and replace network hardware, including routers, switches, and access points.
Administer and maintain network servers, storage systems, and related infrastructure in collaboration with the Systems Administrator to ensure operational continuity.
Conduct proactive monitoring, performance tuning, and preventative maintenance activities to optimize network performance and minimize service disruptions.
Participate in incident response, problem management, security monitoring, and disaster recovery planning and implementation.
Develop, update, and maintain accurate and comprehensive network documentation, including IP address assignments, topology maps, configuration records, and performance reports.
Contribute to departmental effectiveness by providing Helpdesk coverage as needed, maintaining accurate service records, and engaging in ongoing professional development activities related to networking and information technology systems.
Travel to organization sites as needed for installation maintenance, or troubleshooting activities.
Perform other duties as assigned.

Driver’s license.
Associate’s degree in Information Technology, Computer Science, or a related field.
A minimum of 3 years of related experience including servers or network management.
Proficiency with Microsoft Office applications, including Word and Excel.
Experience with troubleshooting network related issues.
Experience with network, and backup administration.
Experience working with and knowledge of HIPAA and Cyber Security.
Excellent communication skills, written and verbal, with ability to explain technical issues and topics to non-technical people.
Training and presentation skills.
Exceptional customer service and interpersonal relationship skills.
Analytical and problem-solving skills.
Familiarity with various operating systems and platforms
Team oriented with ability to lead and guide teams plus work effectively with diverse groups.
Basic knowledge of project management.

Network Administrator

Key skills