About this role
Role Overview
- Act as a central point of contact and relationship manager to the Dominion Securities (DS) Front Office personnel
- Point of escalation for service quality and problem resolution
- Liaise with the various operations’ processing centers-of-excellence to research and investigate inquiries and issues
- Proactively identifies and monitors group service quality performance gaps/trends against established SLA standards
- Provides advice and counsel for service quality efficiency and effectiveness and client care opportunities
Requirements
- 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of job-related experience
- Bilingualism (English and French) required
- 1+ year prior securities, banking, technology and/or job specific related industry experience
- Exceptional relationship management and analytical skills
- Ability to communicate and partner effectively with Front Office professionals
- Flexibility to work from 10:00am to 6:00pm
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Commissions
- Stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Access to a variety of job opportunities across business