Gain knowledge to verify coverage, compensability, and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim.
Develop investigative claims skills by taking and reviewing recorded statements from involved parties and witnesses, reviewing police reports, and other pertinent evidence.
Build knowledge to evaluate claims exposure appropriately, establishing timely reserves.
Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim.
Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, ongoing claim status, and decisions, including the reasoning behind them.
Ability to obtain and maintain state licensing requirements.

Bachelor’s degree or equivalent work experience
Previous insurance related and/or customer service experience is preferred.
Ability to professionally communicate verbally and in writing
Ability to exercise effective time management skills.
Shows technological aptitude.
Associate must have the ability to travel as necessary to satisfactorily complete their job responsibilities as assigned.

Sentry is happy to offer flexibility through a scheduled Hybrid work model.
In-office workspace and materials for your home office.
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting.
Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.
Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off.
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
Well-being and Employee Assistance programs.
Sentry Foundation gift matching program to encourage charitable giving.

Claims Representative, Entry Level – Fast Track

Key skills