Lead the management, execution, and delivery for Personalization and Next Best Action strategic transformation
Oversee and govern programs to ensure alignment to strategic imperatives
Work to achieve multi-year program deadlines, scope, and overall program benefits
Support cross-functional teams in development and execution of change plans
Orchestrate delivery across multiple teams, ensuring efficient scaling of personalization capabilities
Prepare reports for stakeholders and management with status updates

Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
8 years of project and/or program management experience
Demonstrated experience using Waterfall or Agile methodologies
Advanced understanding of risk management policies and procedures
Comprehensive knowledge of program management methodology and techniques
Proficient experience in USAA’s change management methodology or similar industry change management methodology
Extensive experience developing and maintaining large cost work effort(s) / program budgets
Stakeholder management and influencing skills
Expert level of experience in Principles of Project, Program or Portfolio Management
Demonstrated expert experience in assessing program risks and rewards across multiple technologies and business goals

Lead Program Manager – Personalization, Next Best Action Transformation

Key skills