Customer Engagement Coordinator

Role Overview

• Review and validate customer information
• Analyze and verify customer-submitted documents
• Create and maintain onboarding records for new customers
• Conduct regulatory validations
• Provide operational and administrative support to team members
• Identify and escalate complex documentation issues
• Communicate with customers for missing documentation
• Maintain organized records for audit support
• Recommend process enhancements

Requirements

• 1+ years of experience in a similar role
• Experience in regulated industries such as healthcare, pharmaceuticals, or finance is preferred
• Strong attention to detail and accuracy in data and document review
• Excellent organizational skills
• Proficiency in data management tools and CRM systems
• Strong written and verbal communication skills
• Familiarity with regulatory requirements relevant to the industry (e.g., HIPAA, FDA)

Benefits

• Health insurance
• Dental care
• Vision care
• Paid parental leave
• Paid caregiver leave
• Behavioral health solutions
• Adoption assistance
• Infertility coverage
• Flexible working hours
• Professional development resources
• Opportunities to participate in mentorship programs