Manages the entire change lifecycle, from initiation to post-implementation review.
Assesses the impact, feasibility, and risk of proposed changes using provided data.
Prioritizes change requests to ensure alignment with business needs.
Reviews change requests and determines if they need to proceed to the Change Advisory Board (CAB) for further evaluation.
Makes final decisions on whether to approve or reject changes based on business impact and risk.
Evaluates the success of changes and identifies areas for improvement.
Includes representatives from different departments (IT, business, operations) in CAB meetings.
Assembles and chairs the CAB and Emergency CABs (eCABs), planning the agenda and ensuring meetings adhere to it.

Experience with IT service management (ITSM) tools such as ServiceNow, BMC Remedy, or similar
ITIL certification or equivalent experience
Strong understanding of ITIL framework and best practices
Strong stakeholder management skills; facilitates CAB/eCAB discussions and drives timely decisions
Solid understanding of IT operations and service lifecycle (incident/problem/release/deployment) and how change interacts with each
Risk and control awareness; understands audit evidence expectations, segregation of duties, and approval controls
Reporting and metrics capability; tracks change KPIs (success rate, emergency changes, lead time, incidents caused by change) and provides insights
Relevant experience in IT Change Management or IT Service Management (ITSM) operations

IDS Change Manager

Key skills