Provide assistance to store management in supervising and facilitating the daily operations of the store
Oversee the responsibilities of the Store Manager in their absence
Assist in the delivery of key personnel management, such as interviews, promotions, performance reviews and disciplinary actions, only when requested
Provide direction, guidance and instruction to all store associates as required
Ensure store conditions are consistently upheld to established standards
Assist in creating weekly staffing schedules; ensuring staffing levels adequately meet business needs, only when requested
Liaise constantly with the various departments of the store to ensure information is conveyed properly and expectations are communicated
Greet and assist customers in a way that models exemplary conduct to other staff
Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
Ensure that all health, safety and security regulations are adhered to and required standards are met
Oversee and assist in inventory management
Other duties as required

Must have valid SellSafe Certification
Minimum of 3 years of work experience in the retail industry required
Minimum 2 years of work experience in a supervisory role in a retail environment required
A valid First Aid certification is considered an asset
Demonstrated service orientation required
Excellent time management and prioritizing skills are required
Demonstrated ability to train and motivate staff required
Skills to monitor and assess staff performance are required
Basic office administration skills required
High level of proficiency with Microsoft Office productivity suite
Highly effective teamwork skills
Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
Strong customer service and troubleshooting skills
A well-defined sense of diplomacy
Excellent teamwork and team-building skills
Thorough understanding of applicable health and safety legislation
A professional, responsive, and positive work attitude is essential
Ability to work any shift based on business needs, Monday to Sunday
Ability to work nights, holidays and weekends and different location.

Retail Assistant Store Manager

Key skills