You develop innovative, end-to-end solution concepts that intelligently combine customer experience, transformation, and the application of AI technologies.
You analyze customer requirements and processes to identify optimization potential and translate these into compelling proposals and tender documents.
Together with interdisciplinary teams, you design future-oriented service and transformation models that are precisely tailored to individual customer needs.
You manage collaboration with business units, partners, and interdisciplinary teams to integrate all elements into a coherent overall solution.
You present complex concepts in clearly structured, visually appealing presentations.
You continuously monitor market and technology trends and proactively contribute ideas.
In addition, you take responsibility for the methodological development of our solution-design approaches and actively work on the continuous optimization of our delivery models and best practices.

Degree in Business Administration, Business Informatics, or a comparable field preferred but not required
Several years of relevant professional experience in Customer Care & Experience, Customer Service, (strategy) consulting or Solution Design
Proven track record in designing and implementing multidisciplinary and/or cross-country solutions
Solid understanding of digital business models, modern CX technologies, automation, and the use of AI
Experience in designing complex solutions and preparing proposals and tender documentation; ideally complemented by experience coordinating interdisciplinary teams
Confident presence, strong analytical skills and strategic thinking
Very good knowledge of MS Office, especially PowerPoint and Excel, and the ability to structure and present complex concepts in a visually appealing way
High self-motivation, a solution-oriented working style and enthusiasm for digital transformation, innovative customer experiences and current technology trends
Excellent German and English skills, both written and spoken

Digital Solution Manager

Key skills