Donor Relations Manager

Role Overview

• Manage a portfolio of assigned donors, developing and executing individualized engagement and Moves Management plans.
• Cultivate and steward relationships through personalized communication, including in-person visits, phone calls, written correspondence, and virtual engagement.
• Facilitate meaningful connections between donors and World Renew’s work, including meetings with staff and participation in Discovery Tours.
• Research donor history, giving patterns, and capacity to inform engagement strategies.
• Maintain accurate and timely documentation of donor interactions in the CRM system (Salesforce).
• Collaborate with internal teams (e.g., Marketing, & Communications, Church and Community Engagement, Transformational Development) to ensure coordinated and effective donor engagement.
• Identify, qualify, and cultivate prospective major and planned gift donors.
• Develop and implement Moves Management strategies to advance donor relationships toward increased giving.
• Establish and track individual and portfolio fundraising goals aligned with regional and organizational targets.
• Prepare and present proposals, case statements, and funding opportunities tailored to donor interests.
• Provide regular updates and impact reports to donors to strengthen engagement and trust.
• Ensure timely, personalized, and meaningful donor stewardship, including acknowledgments and follow-up communications.
• Promote planned giving opportunities in collaboration with the broader Donor Relations team and external partners.
• Support and participate in comprehensive fundraising campaigns and related initiatives.
• Share relevant program updates, reports, and stories to connect donors with World Renew’s mission and impact.
• Conduct regular in-person donor visits and participate in regional donor engagement and fundraising events.
• Represent World Renew at events, churches, and partner gatherings within the assigned region.
• Maintain accurate donor records and ensure data integrity within the CRM system.
• Track donor engagement activities and contribute to reporting on fundraising performance and outcomes.
• Serve as a professional and faith-aligned ambassador of World Renew in all donor interactions.

Requirements

• Bachelor’s degree required; preferred fields include nonprofit management, business, marketing, communications, or related disciplines.
• Minimum of three (3) years of experience in fundraising, donor relations, sales, or customer service.
• Experience with major gift fundraising and donor portfolio management preferred.
• CFRE (Certified Fund-Raising Executive) designation is a plus or willingness to pursue certification.
• Commitment to Christ and ability to recognize fund development as a Kingdom vocation that contributes to the ministry of World Renew.
• Alignment with and commitment to World Renew’s mission, vision, and values.
• Demonstrated commitment to fostering a diverse, equitable, and inclusive work environment.
• Commitment to advancing gender equality, equity, and justice across programs and organizational practices.
• Ability to articulate a biblical worldview and effectively communicate World Renew’s mission and impact.
• Working knowledge of the Christian Reformed Church (CRC) is a plus.
• Proven experience in major gift fundraising, donor relations, or relationship-based sales.
• Strong interpersonal and communication skills, with the ability to engage diverse audiences.
• Ability to develop and execute strategic engagement plans and achieve measurable goals.
• Proficiency in CRM systems (e.g., Salesforce) and donor data management.
• Strong organizational and time management skills, with the ability to manage multiple priorities.
• Ability to handle confidential donor information with discretion and integrity.
• Willingness and ability to travel regionally and internationally as required.

Benefits

• None specified