Handling inbound calls related to NPWT (Negative Pressure Wound Therapy) orders, service requests, and product inquiries from patients, physicians, skilled nursing facilities, and healthcare professionals
Documenting customer interactions and updating account information using internal systems and established procedures
Providing information regarding products, orders, and services based on approved processes, workflows, and training materials
Routing customer inquiries and service requests to the appropriate internal departments when required
Supporting a 24/7 operational environment, including overtime as business needs require

High School Diploma/GED (or higher) AND two (2) years of customer support, call center, healthcare support, or related experience in a private, public, government, or military environment
One (1) year of experience using Microsoft Office applications, including Word, Excel, and Outlook
One (1) year of experience handling inbound or outbound customer calls
One (1) year of experience documenting customer interactions in a CRM, ERP, or case management system
Ability to work scheduled shifts in a 24/7 operational environment, including overtime as required
Associate’s degree or higher from an accredited institution (optional)
Two (2) years of experience supporting patients, healthcare providers, or medical-related products/services (optional)
Two (2) years of experience in a healthcare contact center or medical device support environment (optional)
Experience supporting order management, product inquiries, or service-related requests (optional)
Experience working in a remote work environment (optional)

National Contact Center Specialist

Key skills