Evolve the CoE into a more strategic, scalable, and insight-led enablement function
Define and own the CoE strategy across internal teams, SI partners, and clients
Reframe the CoE roadmap through a customer journey lens
Align capability development across stakeholder groups
Design and evolve SpryPoint’s certification strategy for clients and SI partners
Scale structured training and methodology to improve delivery outcomes
Ensure strong alignment with Client Solutions and broader Client Experience stakeholders
Maintain executive-level visibility with responsibility for presenting strategy, progress, and impact at the ELT and Board level

Proven experience leading and evolving a Center of Excellence or enablement function within a Professional Services organization in an enterprise B2B software environment
Demonstrated success designing, launching, and scaling certification programs for external stakeholders (clients, SIs, or partners) — this is a core requirement
Experience evolving certification or enablement programs into strategic or revenue-generating assets
8–10+ years of progressive leadership experience across professional services, delivery excellence, or enablement functions
Strong understanding of the end-to-end customer and partner journey and how enablement drives outcomes at each stage
Executive presence with the ability to influence, align, and operate effectively at ELT and Board level
Proven ability to define multi-year strategy and translate it into scalable, operationalized programs
Strong understanding of project delivery methodologies (Agile, Waterfall) and frameworks (PMBOK)
Experience with LMS platforms, knowledge management tools (e.g., Confluence), and delivery systems (e.g., Jira, Microsoft Project, Kantata, or similar)
Bachelor’s degree in Business, Engineering, Computer Science, or related field
Willingness to travel up to 20%

VP, Center of Excellence

Key skills