Provide customer technical assistance for product questions and problems from the point of quotation request through post shipment and installation.
Research and identify product solutions. Initiate New Product models and derivatives to meet agreed upon customer needs.
Support manufacturing by answering technical questions as required and trouble-shooting order related problems.
Analyze product failures and customer concerns. Assist in customer quality concerns. Generate reports and CQC’s as required.
Provide Internal Training on Qualitrol Products.
Project management of customer issues from occurrence to resolution.

BS degree (or equivalent) Electrical or Mechanical Engineering, Computer Science, or related field is required. Additional work experience in lieu of a degree may be considered.
2+ years of experience in an Engineering role.
Software and Hardware implementation and solving sophisticated technical issues.
Excellent verbal and writing skills with a strong customer service focus.
Strong analytical and problem-solving skills.
Knowledge in telecom techniques for remote device monitoring: TCP/IP, modem protocols, serial links etc. (preferred).
Ability to create and deliver presentations as needed.

Product Application Engineer

Key skills