Point of contact for client for low/mid complexity work that has been kicked off and is in motion at the agency
Solicit client direction and input; manage client expectations
Supports the organization and prioritization of work across client responsibilities
Consultative approach able to identify and mitigate project risks before they become issues
Ability to synthesize client interactions into actionable direction
Deliver high quality work that exceeds client expectations
Financial management including pricing, budget management, reconciliation, billing, and the ability to effectively communicate financial status/risks/mitigation plans to client
Actively partner with Account, Creative, Finance, Strategy and Technology to establish project approach and pull through the work from job activation to end delivery
Work closely with Account partners to clearly define and activate project work
Serve as organization hub for assigned clients and project work
Manage daily hot sheets, facilitate flow of project work, partner closely with resource management to align staff to the work
Facilitate efficient communication across the agency team including capturing meeting notes and outlining next steps as required
Create and manage project timelines and resource assignments
Developing decision maker and problem solver. Expanding ability to set direction for the team based on good, consistent decision making
Expanding financial management responsibilities including scoping/estimating work, budget management and supporting other agency financial processes
Prepare/support and lead client submissions
Ability to lead the scoping and estimation of low/mid complexity work
Monitors and assigns tasks to internal project team
Ability to run client and team meetings
Accountable for delivering revenue in the month projected
Works closely with their account management counterpart to ensure accurate financial projections.
Requirements
1 year of relevant experience, agency/pharma setting preferred
Ability to work well with cross functional teams
Extreme attention to detail
Excellent written and verbal communication skills
Client facing abilities
Solid presentation skills
Benefits
401K plan with an employer match contribution up to 4%
Life insurance
Disability coverage
Medical, dental, and vision plans
Flexible working arrangements
20 vacation days plus one personal well-being day
Recognized 9 public holidays
Gifted end-of-year holidays
Early Summer Friday finish in June, July, and August
Free counselling through employee assistance program
Personalized health support
Enhanced maternity, paternity, and family leave policies
Continuous opportunities for professional development