Educate clients/customers on card benefit insurance programs and procedures.
Provide accurate, professional service and maintain a customer-focused approach.
Review claim information and enter data using standard procedures.
Review submitted documentation for accuracy and completeness.
Investigate questionable claims in collaboration with management.
Adjudicate claims and provide settlements in accordance with laws and policy provisions.
Make claim approval/denial decisions within authority limits or escalate as needed.
Document all actions and outcomes in the system.
Strive for high performance in customer satisfaction, efficiency, and quality.
Maintain positive working relationships with internal and external stakeholders.
Support multiple client product lines and stay current with industry changes.

2+ years of prior Claims Adjuster experience
Active All-Lines (Independent/Company) license and required continuing education hours up to date
Relentless drive to provide exceptional customer service
Excellent verbal and written communications skills and ability to draft business-level communications when responding to customers
Strong listening, problem solving, and negotiating skills
Strong analytical skills
Proven organizational and multi-tasking ability with an ability to adapt quickly in a fast-paced work environment
Detail oriented with a commitment to excellence
Strong attention to detail and problem-solving skills
Minimum high school diploma or GED
Proven ability to work independently with minimal supervision to manage schedules and meet deadlines

Financial Services Claims Adjuster

Key skills