You will be a highly confident and motivated individual with prior operational experience in the hospitality industry.
This individual will work with our Sales, Project Management, and Customer Success teams in every stage of the customer life cycle to provide Solution and Industry-based knowledge and expertise.
You will develop a deep understanding of Fourth’s Customers and provide guidance to their teams on how to maximize their return through utilizing Fourth’s scheduling tools.
This role involves site visits to customer locations across the US; therefore, flexibility of working hours is necessary.
You will build great relationships and act as an ambassador for the company and our products, consulting on best practices and sharing industry experience and expertise.
Collecting and collating information and data necessary to enable the creation of demand metrics within the various Scheduling solutions.
Delivery of a readied solution containing scheduling metrics as part of the implementation process.
Ensuring all qualified sales opportunities are supported through the sales cycle.
Supporting the successful implementation of the Scheduling solutions through customer engagement sessions, training, and aftercare.
Maximizing user adoption and return on investment for Fourth’s customers.

Operational experience within the sector
Experience consulting with Customers and solving problems through creative technical solutions.
Balanced and observant with an ability to identify and tactfully communicate productivity opportunities to our customers
Ability to quickly understand customer requirements and design suitable solutions, using relevant experience and best practice knowledge.
Exceptional presentation, solution demonstration, training, and meeting facilitation skills.
Ability to work independently and deliver to timelines
Emotional intelligence and ability to communicate at all levels
Focused, with a meticulous attention to detail
Driven to deliver to standards of excellence
Analytical, logical, organized, and creative.
Comfortable working in a team environment yet confident enough to achieve your results independently.
Friendly, polite, professional, and flexible.

Productivity Consultant

Key skills