Key skills
GitGitLabCommunicationCustomer SuccessSales
About this role
Role Overview
- Partner with customers to turn pre-sales command plans into actionable objectives
- Guide customers on effective use of the GitLab platform
- Own a portfolio of customers and advance adoption, retention, expansion
- Build and maintain Customer Success Plans
- Act as the primary GitLab liaison for assigned accounts
- Provide hands-on onboarding and technical enablement
- Program manage account escalations
- Collaborate with Services and internal partners
Requirements
- Practical understanding of Git
- Working knowledge of continuous integration, continuous deployment, and DevSecOps practices
- Experience partnering with customers to define business outcomes
- Background in customer success, post-sales, or professional services work
- Ability to manage a portfolio of customers
- Skill in handling escalations in technical environments
- Strong communication, presentation, and organization skills
- Ability to apply transferable skills from related roles
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
- Home Office Support