Handle inbound and outbound customer service calls and case management
Serve as the first point of contact for homeowners using a booking platform
Provide timely, high-quality assistance to customers, especially during escalations
Log, classify, and follow up on all customer interactions
Maintain accurate records of call history and resolutions
Analyze call data and share customer feedback
Stay up to date with process and platform changes
Collaborate with internal and external teams through clear, documented communication

Professional-level Italian (C2) and fluent English
Proven customer service experience
Ability to multitask between live calls and case handling
Solid computer literacy and experience working online
Experience handling both inbound and outbound interactions
Clear, empathetic, and professional communication under pressure
Nice to Have: Experience with Zendesk or similar ticketing platforms
Nice to Have: Familiarity with Slack or online team collaboration tools
Nice to Have: Background in the online travel industry
Nice to Have: Technical support background (electronics, machinery, or industrial sectors)
Nice to Have: Proficiency in Salesforce and standard office tools

Customer Service Specialist, Italian Speaker

Key skills