Manage a portfolio of contractor accounts due for renewal, ensuring all are processed efficiently and within set timelines.
Communicate with contractors via phone, email, and online platforms to guide them through the renewal process.
Identify and resolve issues that may delay renewal, escalating complex cases when necessary.
Handle objections and queries related to the renewal process, providing accurate and professional responses.
Collaborate with internal teams, including compliance and technical teams, to ensure a smooth contractor experience.
Meet and exceed individual and team renewal targets and KPIs.
Maintain accurate records of all interactions and updates within the CRM system.
Provide feedback on recurring contractor concerns to help improve the overall renewals process.

Experience in a customer service, account management, or renewals-based role.
Strong communication skills, both written and verbal.
Excellent organizational and time-management abilities.
Ability to manage a high volume of accounts while maintaining attention to detail.
Comfortable working with targets and performance metrics.
Confident handling objections and turning conversations around positively.
Proficiency in using CRM systems and Microsoft Office applications.
Knowledge of health and safety accreditation or compliance processes.
Experience working within the contractor or construction industry.
Familiarity with CHAS or similar SSIP accreditation schemes.

Account Executive – Renewals

Key skills