Field Case Manager

Role Overview

• Serves as the primary contact for physicians
• Communicates with patient as needed and program stakeholders, building and maintaining trusted relationships in your designated area
• Educates healthcare providers and their staff on program services, patient support resources, and help navigate therapy, reimbursement, and enrollment processes
• Reviews patient charts and ensures completion of all required documentation, including special authorizations, enrollment forms, and prescription renewals
• Takes full ownership of the special authorization process, ensuring timely, accurate submissions and expert guidance for reimbursement
• Provides ongoing communication, updates, and guidance to physicians regarding patient status and any program changes or best practices
• Adapts program elements to meet the unique needs of healthcare providers, personalize support for both in-clinic and remote care, and proactively identify and address areas for quality improvement
• Other duties as assigned

Requirements

• Registered Nurse (RN) or related degree (BSc in Pharmacy or other Science degrees) or equivalent transferable skills
• Knowledge of public or private third-party reimbursement arena
• Bilingualism is an asset (requirement for province of Quebec)
• Previous Case Manager experience is an asset
• Exceptional customer service and interpersonal skills
• Ability to manage multiple tasks and priorities at once
• Comprehension of medical terminology
• Strong analytical and organizational skills
• Excellent time management skills & sense of urgency
• Ability to collaborate effectively with program associates
• Ability to work autonomously in a remote setting
• Ability to communicate effectively both orally and in writing in both English and French (oral and written) for the Quebec and New Brunswick Provinces
• Detail and results oriented
• Ability to adapt to change and ambiguity
• Strong computer skills and knowledge of Microsoft Office
• Hold and maintain a valid, non-expired, unrestricted driver’s license and possess a car
• Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies

Benefits

• medical, dental, and vision care
• comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness
• support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
• a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities