Junior Application Support Engineer
Lviv, Lviv, Ukraine
Full Time
3 weeks ago
No Sponsorship
Key skills
ElasticSearchSDLCSQLElasticsearchPostmanJira
About this role
Role Overview
- Ability to identify and find the root cause of the incident and delegate it to the responsible department
- Collaborate with various departments to resolve client inquiries
- Testing incidents
- Creating documentation
Requirements
- Experience in Customer support (preferably)
- Intermediate level of English
- Basic knowledge of testing
- Understanding of search queries (Elasticsearch, SQL)
- Understanding of SDLC model, understanding of a tracking system like JIRA
- Experience with browser dev tools, JSON, Postman, etc.
- Ability to learn quickly and respond promptly
- Good analytical and logical skills
Tech Stack
- ElasticSearch
- SDLC
- SQL
Benefits
- Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
- 3 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
- Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.
- Benefit from two Free Fridays each year, limited to one per quarter.
- Daily catered lunch or monthly lunch allowance.
- Private Medical Subscription.
- Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
- Gym allowance.
- Corporate English lessons.
- Support for New Parents: 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
- 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.
- Our office perks include on-site massages and frequent team-building activities in various locations.