Drive team performance by identifying strategic growth paths to meet KPIs and SLAs.
Prioritize key department projects, aligning the KYC team with cross-functional stakeholders.
Scale and optimize workflows by collaborating with Product, Engineering, and Risk departments.
Monitor service quality and operational execution, implementing data-driven enhancements.
Lead and develop a high-performing team, guiding the transition toward a specialized department.
Conduct regular 1:1s and performance reviews, implementing PIPs when necessary.
Handle high-level escalations from partners and conduct thorough retrospectives on incidents.
Define and adapt SOPs, maintaining regulatory integrity by analyzing complex edge cases.

5 + years of experience in KYC/AML/Financial Security at a fintech, payment institution, bank, or fast-paced start-up/scale-up environment.
At least 2 years of experience managing a team and its performance.
Strong understanding of the AML/CFT regulatory framework.
Proven success in formulating and executing strategies based on operations metrics and analytics.
Strong analytical skills and an eye for detail, which enables quick data-informed decisions.
Proactive in identifying systemic inefficiencies and leading continuous improvement projects.
Strong leadership and team management skills.
Strong sense of production priority and urgency.
Excellent communication skills in English.

25 days + RTT 🏝️
Meal Vouchers: We provide a meal voucher card to cover your meals on work days.
Transport: Monthly mobility package for employees.
Health insurance (mutuelle) : Alan . This is Swan's health and welfare insurance.
Sports : Thanks to our partnership with Classpass and Gymlib , you can enjoy advantageous discounts on subscriptions.
Well-being support: access to Moka Care for mental health and wellness.
Hybrid remote policy : We offer the possibility of working from home for 2 days per week.
Offsite : Once a year we gather to reconnect, deep-dive into big topics, and relax.

KYC Team Manager

Key skills