Support execution of APAC Technical Service regional strategies by coordinating workstreams, tracking progress, and preparing structured updates for leadership
Consolidate feedback and insights from markets to support decision-making, planning, and alignment across the region
Monitor risks, dependencies, and timelines and ensure they are clearly communicated to management
Help maintain documentation, program plans, and communication materials used in regional governance
Facilitate alignment between global, regional, and local service priorities, ensuring markets can adopt regional guidance while retaining local flexibility
Build strong relationships with Service leaders and teams to promote collaboration and trust
Organize workshops, calls, and communities of practice to support knowledge sharing
Assist in preparing regional reporting and performance summaries that improve visibility of service metrics, trends, and opportunities
Perform basic data analysis and consolidate information from countries for regional reviews
Contribute to discussions on service process improvements and the evolution of the regional operating model

Bachelor’s degree in Business, Engineering, Operations, or related field
5+ years of experience in services, operations, project coordination, or program management within an international or multi-country environment
Experience working with technical service, aftersales, or service-related functions
Strong interpersonal and relationship-building skills across cultures and levels
Strong communication skills; able to prepare clear reports, presentations, and updates
Analytical mindset; comfortable working with data and identifying trends
Strong organizational skills with the ability to manage multiple workstreams
Comfortable operating in a matrix environment with multiple stakeholders
Experience with CRM systems (e.g., Salesforce) is a plus
Experience with Power BI or other data analytics tools is a plus
Lean or Six Sigma certification is a plus
Availability to travel across region for up to 25%

Program Manager

Key skills