Salesforce Administrator

Role Overview

• Own continual improvement and enhancement of our Salesforce platform (focused on HealthCloud)
• Gather requirements and feedback, design scalable best practice solutions, and manage the product road map
• Responsible for all aspects of user management including support tickets, training, and designing solutions with user satisfaction top of mind
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules
• Salesforce configuration changes, including (but not limited to): flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Sandbox environment management
• Identify and gather requirements to translate into best practice(s) and scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Create a platform roadmap and define priorities by liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Manage data to improve Salesforce data quality, implement rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• General Application Support
• Manage and address user support tickets
• Monitor and improve user adoption
• Create and conduct new user and ongoing user training
• Responsible for technical documentation
• Collaborate with and support integrated applications
• Other duties as assigned

Requirements

• Bachelor’s degree in Computer Science, Information Technology, MIS, or other related field or 5+ years of direct, hands-on experience as a Salesforce Administrator
• Strong Salesforce product knowledge and at least 2+ years’ of hands-on Salesforce Administration experience with a focus on HealthCloud and Field Serviced Lighting applications
• Salesforce Trailhead Badges/Super Badges
• Certified Salesforce Administrator (or commitment to complete within 6 months of hire)
• Experience designing scalable, best practice solutions
• Experience in change management and governance
• A positive and proactive attitude to platform enhancements
• Excellent relationship-building skills
• Ability to liaise and communicate with stakeholders at all levels
• Ability to translate requirements into technical solutions
• Experience training end users and key stakeholders at all levels
• Experience and ability to create technical documentation

Benefits

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified