Support the development and configuration of ServiceNow in a variety of areas to include: Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs
Identify, create, and execute test cases for ServiceNow and other software platforms, including the creation of ServiceNow Automated Test Framework functionality
Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
Participate in and support ServiceNow version upgrades
Customize user interfaces, forms, and workflows to align with business needs
Perform platform health checks, upgrades, and user/role management
Ensure solutions adhere to ServiceNow best practices, minimize technical debt, and support platform governance
Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
Participate in IT-related technical processes reviews, postmortems, and continual process improvement
Maintain current ServiceNow and industry certifications, while obtaining additional certifications

Education: Technical Training, Certification(s) or Degree
Experience: 3+ years of related experience
Required Skills: Strong proficiency with ServiceNow modules to include at least one of the following: ITSM, ITOM, HRSD, and/or ITBM
Experience with ServiceNow development, implementation, and administration
Experience working with at least one of the following web technologies: HTML, CSS, JavaScript, AngularJS, XML, SOAP, and/or YAML
Understanding of the Agile software testing process and lifecycle
Understanding of ACLs, UI Policies, and Business Rules
Ability to analyze requirements, troubleshoot issues, and develop effective solutions
Ability to identify, understand, document, and create functionality aligning with customer value streams
Capability to produce level of estimate and basic deployment plans for ServiceNow functionality
Organizational and time management skills while working in a rapid software development environment
Ability to identify and learn new technologies quickly
Good communication skills for collaborating with both technical and non-technical stakeholders
Effective analytical, problem-solving, and debugging skills
Certification(s): Required: ServiceNow Certified Systems Administrator (must possess or be able to obtain within 30 days of hire)

Comprehensive benefits and wellness packages
401K with company match
Paid time off
Full-flex work week to own your priorities at work and at home
15 days of paid leave per calendar year for vacations, personal business, and illness
Additional 10 paid holidays per year
Paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Senior ServiceNow Developer

Key skills