Program Manager

Role Overview

• Provide overall leadership, management, direction, administration, quality assurance, and oversight for enterprise IT operations and modernization activities supporting mission-critical federal systems.
• Serve as the primary point of contact for all contractual, technical, operational, and programmatic matters.
• Manage integrated teams supporting cloud modernization, application development, cybersecurity, infrastructure operations, service desk support, and enterprise systems management.
• Oversee program schedules, staffing, deliverables, risks, and performance metrics to ensure successful contract execution.
• Lead strategic planning, transition activities, governance reviews, executive briefings, and customer engagement meetings.
• Ensure compliance with program Service Level Agreements (SLAs), Quality Assurance Surveillance Plan (QASP) metrics, cybersecurity requirements, and operational objectives.
• Support modernization and migration initiatives involving cloud-hosted enterprise applications and legacy system transformation efforts.
• Coordinate across technical and functional teams to manage priorities, dependencies, and operational issues.
• Monitor program financial performance, labor utilization, and resource planning activities.
• Implement continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and service delivery quality.
• Support Agile, DevSecOps, and IT Service Management (ITSM) processes across the program environment.
• Ensure program documentation, reporting, and executive communications are accurate, timely, and compliant with contractual requirements.
• Exercise decision-making authority supporting successful operational and contractual execution.

Requirements

• Active Secret clearance required.
• Bachelor’s degree in Business, Information Technology, Cybersecurity, Engineering, Program Management, Computer Science, or a related field.
• Minimum 6 years of experience managing large-scale federal IT programs valued at approximately $300M or greater and supporting 200+ FTE personnel across enterprise modernization, infrastructure operations, cybersecurity, cloud migration, application support, and operational service delivery environments.
• Minimum 10 years of experience supporting military or Department of Defense (DoD) mission environments involving enterprise IT operations, engineering, cybersecurity, cloud modernization, or operational program management.
• Experience supporting Military Entrance Processing Command (MEPCOM), military personnel processing, applicant processing, force readiness, recruiting, accessions, or similarly complex Department of Defense (DoD) operational environments is highly preferred.
• Experience leading geographically dispersed technical and operational teams within complex federal or DoD environments.
• Experience overseeing complex program schedules, staffing, risk management, budgets, contract performance, and deliverable execution.
• Experience delivering executive-level briefings, governance activities, stakeholder engagement, and customer relationship management support.
• Understanding of enterprise IT operations, cloud environments, cybersecurity frameworks, and IT modernization initiatives.
• Experience with Agile methodologies, IT Service Management (ITSM), and enterprise operational processes.
• Familiarity with federal cybersecurity requirements, risk management processes, and compliance standards.
• Proficiency with Microsoft Office Suite, collaboration tools, project tracking systems, and reporting platforms.
• Experience supporting enterprise cloud migration and modernization initiatives.
• Experience with DevSecOps, Zero Trust, RMF, or enterprise cybersecurity operations.
• Experience supporting enterprise application modernization and hybrid cloud environments.
• Experience with ServiceNow, Jira, Microsoft Project Server, or enterprise program management tools.
• Candidate must possess one of the following active certifications at the time of hire: Project Management Institute (PMI) Project Management Professional (PMP), PMI Program Management Professional (PgMP®), Defense Acquisition Workforce Improvement Act (DAWIA) Level III Program Management (PM), Federal Acquisition Certification (FAC) Level III Program and Project Manager (P/PM), FAC Level III Contracting Officer’s Representative (COR)

Tech Stack

• Cloud
• Cyber Security
• ITSM
• PMP
• ServiceNow

Benefits

• Competitive salary
• Flexible working hours
• Professional development budget
• Home office setup allowance
• Global team events