Provide essential administrative and casework support to help the team manage referrals, reviews and Agreed Removal applications efficiently and accurately
Responsible for logging new requests, maintaining accurate records, managing inbox correspondence and preparing case documentation, including creating PDF bundles using Adobe software
Communicate with internal and external stakeholders by email, letter and telephone, ensuring every interaction is professional, clear and person-centred
Ensure processes run smoothly and that stakeholders receive timely updates and excellent customer care
Play an active role in supporting colleagues, sharing workload across the team and contributing ideas to improve processes and ways of working

Experience providing administrative support within a busy office or customer-focused environment
Strong organisational skills with the ability to prioritise workloads and meet deadlines accurately
Excellent written and verbal communication skills with a professional and empathetic approach
Good IT skills, including Microsoft Office applications and Adobe software packages
A high level of attention to detail and the ability to handle sensitive and confidential information appropriately
A collaborative mindset and willingness to support colleagues and contribute positively to the team
A commitment to equality, diversity and inclusion in the way you work and interact with others

30 days annual leave
Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
Life Insurance – 4 x current salary
Hybrid working
Enhanced Maternity and Paternity Leave
24 Hours Employee Assistance Programme
Cycle to Work Scheme
Perkbox membership
Subsidised restaurant in our Portland Place office
Season ticket loans

Team Administrator

Key skills