Deliver outstanding service to our consumers using our C.H.A.R.M service model
Leads the store team in surpassing performance metrics including sales, consumer service and charms
Apply analytical thinking & company reporting to find opportunities within store
Empowering the team to make strategic decisions
Lead visual presentation, product flow, replenishment, and operational standards throughout the store
Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management
Support team members in the daily execution of retail operations

At least STPM / A Level / Diploma / Advanced Diploma or above preferred
Minimum 5 years of total retail experience; preferably with previous Store Manager experience
Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
Professional working proficiency in English, proficiency of other language(s) will be an advantage
Proven communication skills (written and verbal)
Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email
Able to operate retail Point of Sale system

Store Manager

Key skills