Lead and deliver medium to large NSO/SSA Business and Dealer IT projects
Drive business innovation and process optimisation, aligned to VWGA and NSO strategic objectives
Conduct benchmarking and trend analysis across OEMs, Volkswagen Group, and global markets
Provide consultative support to NSO and Dealer Network to enhance system integrity and simplify processes
Facilitate stakeholder workshops to define requirements and implement standardised solutions
Develop and manage business cases, including feasibility, costing, and project approvals
Manage project budgets end-to-end, including planning, tracking, forecasting, and corrective actions
Manage suppliers and cross-functional teams, ensuring delivery within scope, time, and budget
Lead the implementation and rollout of new business initiatives, systems, and digital solutions
Drive change management, training, and communication, and leverage data and analytics to enable insights and continuous improvement

Minimum 5 years’ experience in Project Management delivery
Minimum 5 years’ experience in Business Management
Sound knowledge of VWSA and VW Group Sales & After Sales systems
Proven track record of successful project delivery
Experience in a dealer and business process consulting environment will be advantageous
Degree or National Diploma in Business Management, Information Technology, Business Analysis, or Marketing
Formal Project Management certification
Strong customer and process orientation
Business Process Analysis capability
Excellent analytical thinking and problem‑solving skills
Visionary and creative thinking
Proven project management, delivery, and execution skills
Strong planning and organisational ability
Effective communication skills, including reporting, escalation, and resolution
Assertiveness and stakeholder influence
Entrepreneurial mindset
Experience in project budget management

IT Business Analyst/Project Lead

Key skills