Spend ~85% of the day owning complex T1 tickets.
Assist customers via live chat, email, text, phone, and screen-sharing.
Distill and effectively communicate technical information to customers.
Exercise adaptable communication skills.
De-escalate spicy interactions with confidence.
Identify incidents and accurately follow incident response protocol.
Provide valuable customer insights by surfacing trends, churn risks, and upsell opportunities.
Build relationships and collaborate effectively with your immediate remote team and cross-functional partners.

2-4+ years customer-facing Enterprise Support experience in a fast-paced, scaling SaaS startup environment. Bonus if you have experience supporting a technical platform within the self-care, data or medical industries.
Previous experience supporting a complex technical platform that manages data, reporting, user permissions/roles, scheduling, payments, inventory or a combination of several of these using internal resources and external tools.
High EQ: You’re an empathetic and concise communicator.
Outstanding customer rapport: Give life to Boulevard values by personifying the brand in every interaction.
Patience, Positivity, Problem solving: Managing Enterprise Support tickets requires a bias for thoughtful action.

401(k) match plus dental, medical, vision, and life insurance.
Flexible vacation day policy.
Work from home stipend every month.
Family planning resources and specialized support programs.
Equity: get ahead on the ground floor and grow with Boulevard.
Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.

Customer Support Specialist

Key skills