Design, develop, and maintain Infrastructure as Code (IaC) frameworks to automate deployment of voice technologies.
Own and operate automation pipelines and infrastructure in a distributed, production-grade environment.
Lead IaC and DevOps best practices, ensuring systems are reliable, scalable, and secure.
Drive initiatives to modernize and optimize voice platform automation.
Analyse recurring network or platform incidents and introduce automation to reduce operational risk.
Deliver clear documentation and handoffs to operational teams to ensure seamless support and transition.
Provide technical guidance and support to operations and engineering teams when needed.
Promote a collaborative, agile work culture aligned with continuous delivery and DevOps principles.
Champion the customer experience by building reliable systems that support Five9's voice infrastructure.

5+ years of experience in engineering roles focused on DevOps, operations, or infrastructure preferably within telecom or service provider environments.
Proven hands-on experience with automation frameworks such as Ansible and Terraform, including writing and maintaining reusable modules.
Solid knowledge of AWS and GCP services with experience developing and deploying cloud-native infrastructure components.
Proficiency in Unix/Linux systems, emphasizing CLI-based administration and shell scripting.
Experience designing and integrating RESTful APIs and web service workflows.
Strong background in CI/CD pipelines using GitLab, GitHub Actions, or similar platforms.
Excellent written and verbal communication skills in English; able to work effectively in distributed, cross-functional teams.

Senior DevOps Engineer

Key skills