Head of IT Operations

Role Overview

• Team Leadership: Ensuring all Tech Business Partners reporting to you, have what they need to be successful, so in turn they can make their customers (employees) successful. This includes the user people leadership responsibilities such as 1:1s and Development Plans.
• Handling of Non-Technical Escalations : The escalation point for Tech Business Partners, providing higher-level technical discussions and persuasion of central team objectives.
• Ensuring Team Delivery: Align on quarterly OKRs and KPI targets for each member of the team, and for the overall function you are leading. This includes Tech Partners delivery of Consulting and Enablement, Support and Project Delivery objectives. This includes KPI directly related to wide-spread education and adoption of AI tooling.
• Auditing Data Points to plan next actions: Monitoring feedback from end-users to understand where future opportunities lie, and ensure those insights make the planning process. For example: if a market is struggling to adopt AI tooling, this would prompt project efforts to support and improve their NPS score in this area.

Requirements

• 10+ years of progressive professional experience in IT leadership, systems engineering, or a related field, with a significant track record in managing a global or multi-national IT function
• 5+ years in a senior leadership role, responsible for executing strategic direction and managing a team of technical professionals (experience managing an IT Operational team is essential)
• Demonstrated expertise in establishing and governing IT support best practices, analysing service delivery metrics (SLAs, KPI targets) at a senior level, and driving continuous service improvement across a multi-market org.
• Proven ability to define and lead complex, cross-functional global technology projects from inception to completion, demonstrating strong governance and risk management
• Expertise in the SaaS application ecosystem for employee productivity, collaboration, and enterprise security, including strategic knowledge of tools like Google Workspace and its AI counterpart, Gemini, AI Studio, NotebookLM and Workspace studio
• Exceptional executive-level communication, negotiation, and persuasion skills, with a proven ability to define and sell complex technical strategies to non-technical executive stakeholders
• Expertise in leveraging Design Thinking and Service Design methodologies to architect user-centric global technology services and solutions
• Ability to thrive and lead teams in a fast-paced, agile, and rapidly scaling international environment, while instilling a strong focus on security and governance (enabled with guardrails)
• Willingness to travel and manage a global team that spans time zones, requiring flexibility and occasional late working hours to align with European and other global teams
• Fluent English written and verbal communication is mandatory; proficiency in other major market languages is an asset
• Working proficiency in German.

Benefits

• You are part of an international, dynamic, and highly motivated team of people who have proven to make things happen
• With your work, you accelerate the "energy transition" and hence have a direct impact on our climate
• Work with and learn from other super-smart colleagues
• You will enjoy direct contact with core decision-makers
• You will enjoy the best chances of entering full-time in one of Europe’s most thriving scaleups
• You work remotely (Germany-wide), with offices in Hamburg, Berlin or Munich
• Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass
• Benefits and discounts are yours with Futurebens
• Whether city bike or e-bike
• be flexible with our job bike leasing and do something good for the environment at the same time