Customer Contract Manager, Budget Experience Required

Role Overview

• Owns and manages the contracts process and works proactively with Project Leads and Business Development in the development and execution of contract documents with a primary focus on customer satisfaction.
• Drives identified corporate targets and departmental goals through active workload management and prioritization.
• Identifies project and/or individual contract-related risks and provides swift resolution to ensure timely execution of contracts and change orders.
• Maintains ownership of and manages contract process to ensure timely delivery and execution consistent with standard cycle times, including but not limited to, the coordination and finalization of the contractual instrument to align with defined scope of work.
• Leads the negotiation and preparation of both financial and contractual terms within complex customer agreements, identifying financial risks, assessing budget impacts, and validating all contract changes to ensure alignment with internal standards.
• Provides clear analysis and recommendations to internal stakeholders and Project Leads, proactively communicates financial and contractual issues, escalates material deviations to leadership, and remains engaged with Customers and internal teams until all terms are fully resolved and agreed upon.
• Collaborates closely with the Pricing and Proposals teams to finalize budgets and financial models, and presents financial terms to customers with a strong command of internal financial policies.
• Effectively negotiates with Customers to achieve mutually acceptable financial outcomes and proactively escalates material deviations to leadership, remaining engaged until resolution.
• Drives quarterly contracting targets through active workload management and prioritization and setting of plans for delivery and execution.
• Contributes to team effort and takes self-initiative to accomplish individual targets that align with quarterly departmental goals.
• Develops internal stakeholder relationships and works independently with Project Leads, Business Development, and Customer on assigned projects.
• Attends face-to-face meetings or calls with Project Leads and Customers as needed to ensure timely execution of contract.
• Updates and maintains timely records in Customer Relationship Management (CRM) system and Contract Management System based on Customer Contract Management (CCM) processes throughout the day on a daily basis.
• Works consistently within the department’s metrics/timelines for completion of documents and related tasks.
• Follows all CCM review processes and strives to consistently deliver a quality product to both internal stakeholders and external Customers.
• Evaluates contracts for completeness and accuracy by comparing to department guidelines to determine adherence and ensures that corrections are appropriately made and documented to ensure the highest quality document is always delivered.
• Maintains a high level of flexibility.
• Proactively creates and resets priorities as the need arises to adhere to standard turnaround times.
• Identifies and raises issues before they become critical and adjusts quickly to the changes of a dynamic organization.
• Perform all other duties as assigned.
• Minimal travel may be required (up to 25%).

Requirements

• BA/BS degree in a Business Administration, Finance or Legal field with a minimum of 3 to 6 years of experience preferably in contract drafting, and/or contracts management within a pharmaceutical research, go to market, and/or healthcare environment; or equivalent combination of education, training, and experience.
• Must be customer-centric, self-motivated, and proactive.
• Flexibility in responding to job demands.
• Must have excellent problem-solving skills and above average attention to detail.
• Ability to perform several tasks simultaneously to meet critical deadlines and possess strong analytical skills.
• Ability to work successfully in a team environment and maintain effective working relationships with colleagues and manager.
• Demonstrates effective time management skills.
• Ability to prioritize multiple tasks with management guidance and oversight.
• Excellent interpersonal, verbal and written communication skills.
• Demonstrates a positive and flexible attitude toward new and/or unconventional work assignments.
• Ability to consistently perform and deliver a high-quality work product.
• Excellent organizational skills with ability to prioritize multiple tasks.
• Ability to work well under pressure and adapt to changing priorities.
• Professional ability to interact with individuals at all levels and different personalities.
• Good interpersonal skills and ability to work well with others.

Tech Stack

• Swift

Benefits

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself.