Managing a portfolio of accounts focused on retention, renewals, and upselling strategies.
Conducting regular check-ins with clients to ensure satisfaction and to identify opportunities for further engagement and growth.
Utilizing sales tools and insights to prepare forecasts, track opportunities, and drive performance.
Collaborating with various internal teams to create tailored proposals and ensure successful campaign execution.
Building and maintaining strong relationships with key stakeholders within your accounts.

A proven background in account management, particularly in retaining and expanding existing client accounts.
Strong communication and interpersonal skills with a focus on relationship-building.
Experience working with CRM systems like Salesforce.
Data-driven approach to decision-making and problem-solving.
A proactive mindset that thrives in a fast-paced environment
You're AI savvy, previous experience of Claude is an added bonus

💰 Competitive salary.
🌴 30 days annual leave, plus bank holidays.
🏆 Accredited 'Great Place To Work’ company in three categories.
🧠 Commitment to personal development and career growth, coaching workshops and progression plans.
👩🏽‍💻Remote-first working environment. This means you can choose the environment you think you excel best in with up to 180 days working from abroad (subject to approval — sadly, we can’t say yes to every beach).
📅Flexible working hours (start between 8-10am and finish between 4:30-6:30pm).
❤️ Focus on welfare. We offer a monthly wellness allowance, gym memberships, access to mental health first aiders, a health cash plan and more.
🛍️ Access to incredible partnership discounts for the biggest brands in the world. Think Google, Apple, GymShark, Domino's, Uber and loads more!
💻 £200 work from home set up allowance to put towards your at-home working space.

Senior Account Manager

Key skills