Senior Digital Product Owner – Salesforce Sales Cloud

Role Overview

• Spend time with sellers, understanding how they actually use the system, and turning that insight into a platform that makes their jobs easier and the business stronger.
• Work within a team of product owners that supports 20 business units, partnering with them to understand current needs and shape where we're headed.
• Lead ongoing standardization and optimization efforts while helping bring next-generation capabilities — Agentforce, Data Cloud (Data 360), and headless AI patterns — into the seller experience in ways that drive real outcomes.
• Translate what you learn into a clear product vision and roadmap, and tell that story in a way that lands with executives and the delivery team.
• Own and prioritize the Product Backlog based on business value, user impact, and platform health.
• Refine epics and features into well-formed user stories with clear acceptance criteria.
• Champion Sales Cloud best practices and steer toward standard solutions over one-off customizations.
• Help the business identify where Agentforce agents genuinely add value across the sales motion.
• Partner with data and architecture teams on how Data Cloud (Data 360) unifies customer signals so sellers see a trustworthy view of the account.
• Bring headless AI thinking into roadmap conversations, so AI capabilities can serve sellers wherever they work.
• Define success metrics before we build, then measure adoption, time saved, pipeline accuracy, cycle time, and win rates.
• Hand off development-ready stories, weigh in on release content and timing, and participate in Daily Scrums as needed.
• Lead Sprint Planning, Reveals, and Retrospectives, and accept or reject work based on whether it's truly done.
• Support UAT, training, and rollout, focusing on adoption and benefits post-launch.

Requirements

• Bachelor's degree, preferably in computer science, information systems, business, marketing, or a related field
• CSPO (Certified Scrum Product Owner) from Scrum Alliance preferred
• Salesforce certifications — Administrator and Sales Cloud Consultant especially valued
• Sales Cloud depth: lead-to-opportunity, forecasting, territory and account management, activity capture, sales engagement, reporting, and integrations with marketing automation, CPQ, CLM, and data enrichment tools
• Curiosity about Agentforce, Data Cloud / Data 360, and agentic and headless AI — and a credible point of view on how they change the seller experience
• Solid product and Agile fundamentals: user stories developers can build from, a backlog you can defend, and the judgment to make hard release calls
• Proven experience as a Digital Product Owner or Product Manager
• Proven experience leading Salesforce delivery, with meaningful Sales Cloud focus
• Experienced working in Agile environments
• Experience partnering directly with sales organizations
• Comfort with Agile tooling like Azure DevOps, JIRA, or Rally
• Experience with onshore/offshore delivery models

Tech Stack

• Azure
• Cloud

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement