Conduct thorough KYC/KYB reviews with a keen eye for detail.
Resolve complex cases and edge situations, providing customized solutions that meet high compliance standards.
Maintain subject matter expertise by staying abreast of the latest advancements in compliance regulations.
Onboard and train new members on KYC/SOP procedures, regulatory requirements, internal tools, and best practices for high-quality reviews.
Foster professional growth through regular 1:1s, providing actionable operational feedback to remove daily roadblocks.
Manage daily workflows, ensuring tasks align with team goals and quality remains consistently high.
Collaborate across departments, including Product, Engineering, and Risk, on ad-hoc projects to streamline and optimize KYC processes.

You have at least 3 years of experience in KYC/AML/Financial Security at a fintech, payment institution, bank, or fast-paced start-up/scale-up environment.
Preferably with at least 1 year of experience as a team supervisor/ mentor.
You have a strong understanding of the AML/CFT regulatory framework and a "protect mindset".
You have hands-on experience managing team performance, including setting and tracking KPIs, monitoring productivity metrics, and running structured coaching or training programs to drive continuous improvement.
You're confident onboarding and training new team members, helping them ramp up quickly and embed best practices from day one.
You're data-driven, with strong analytical skills and attention to detail.
You know how to prioritize in a fast-paced production environment and can manage urgent cases effectively without compromising on compliance.
You are highly proficient with modern compliance tools and CRMs (e.g., Zendesk, Forest, Next Matter) and are eager to master and champion new technologies.
Excellent communication skills in English and fluent in either German, Dutch, French, Spanish or Italian.

Holidays : 25 days + RTT
Meal Vouchers: We provide a meal voucher card to cover your meals on work days.
Transport: Monthly mobility package for employees.
Health insurance (mutuelle) : Alan.
Sports : Thanks to our partnership with Classpass and Gymlib.
Well-being support: access to Moka Care for mental health and wellness.
Hybrid remote policy : We offer the possibility of working from home for 2 days per week.
Offsite : Once a year we gather to reconnect, deep-dive into big topics, and relax.

KYC Team Supervisor

Key skills