Key skills
LeadershipCommunicationTime Management
About this role
Role Overview
- Receive and respond to client communications including, but not limited to, intake and onboarding of new clients
- Responsible for establishing and fostering relationships with pediatric groups to create a pipeline of referrals
- Schedule intake appointments and initial assessments
- Review new referrals
- Book new intake appointments
- Reschedule cancellations/No call no shows as needed
- Add demographic and payor details to metadata
- Relay benefit information to the client
- Add activity logs as needed
- Check Medicaid Eligibility
- Create tasks in Central Reach
- Send a welcome email to client/parent
- Termination notifications referring to the provider
- Return client and staff voicemails and emails as needed
- Collect and upload new information, such as diagnosis reports and insurance cards, as needed
- Record all changes and communications to clients accounts, as necessary
- Adhere to federal HIPAA regulations, as well as any company policies & procedures
Requirements
- Professional written & verbal communication
- Time management
- Leadership & teamwork
- Creativity & initiative
- High attention to detail
- Familiarity with Microsoft and Gmail products
- High school diploma or GED
- 1-2 years of medical office experience
- Knowledge of HIPAA regulations
Benefits
- Full benefits
- Casual work environment
- Opportunities for advancement